The Resource rss

Helping communities and businesses access compliance, technical and financial assistance for their environmental needs.

Office of Outreach and Customer Support (OCS) is Your Connection to Environmental Assistance Specialists and Resources

The newly formed OCS connects customers in need of environmental assistance to the people and resources that can make that happen. OCS is the “front door” to the Agency’s services and staff travel across the state to provide Ohio communities and businesses the information they need to connect them with resources they can use.

OCS publishes a quarterly electronic newsletter and easy-to-understand technical publications. DEFA listserv subscribers receive a monthly email update (eBlast) with information on deadlines, training events and new publications. OCS coordinates DEFA’s free webinar training series. Speakers are available to present an overview of DEFA services at meetings and conferences. The office also coordinates special assistance initiatives that bring together technical and funding experts to help address environmental challenges for businesses and communities.

Please email if you are interested in any of these services, or to receive the quarterly electronic newsletter and monthly email updates. You can subscribe to our electronic listserv or other Ohio EPA listservs at:

You can also call (800) 329-7518, our compliance assistance hotline, or (614) 644-2798, our main number, with questions from Monday through Friday 8 a.m. - 5 p.m., or go to our website at: for more information. We look forward to hearing from you!

Do you want to receive the latest news from DEFA as it happens?

This summer we launched our outreach web site in a blog format called The Resource. Our monthly eBlasts and quarterly newsletters post to the blog. We post weekly updates to the blog with the latest training announcements, publications, stakeholder input opportunities, and deadline reminders. You can check our postings on the blog and subscribe via an RSS feed, which notifies you when there is a new posting. Just click on the RSS icon  to subscribe. You can subscribe for the entire blog site, or for a specific category like stakeholder input. You can also search the blog site by category/topic in the search box.

We recently added a training calendar to our website. We post DEFA webinars, other agency training and partner organizations that offer training of interest to our customers. You can view the training for a month, or in a list format. The calendar even prompts you to send yourself an email about a specific training opportunity.

The Office of Outreach and Customer Support is committed to connecting you to the latest information.